Weekend Team Members Needed

Chocolate Fayre Weekend Customer Service Roles – What Is The Job?

We are looking for a two friendly and enthusiastic young people to join the customer service team at Chocolate Fayre, Barnard Castle.

Hours: Part time (1 x 8 hr days at weekends, currently 09:30-17:300, additional hours may be available during school holidays)
Renumeration: £8.00/hr (16-17 year olds) plus 30 minute paid lunchbreak every day, in-store discounts, personal development and training opportunities
Starting Date: As soon as possible/as soon as available

It’s a job which involves some of the skills of a food retail job, a front of house café job. Full training will be provided from day 1, building skills and knowledge over time

The role involves:

Serving customers with a friendly and positive attitude at all times
Writing down drinks orders accurately and advising customers about products
Making coffees, hot chocolates, teas and other drinks for customers
Taking drinks and cake orders to customers tables both inside the Coffee Lounge and outside in our Secret Garden
Clearing tables and maintaining a clean and tidy public areas
Assisting customers through helping them select and pack boxes of chocolate for them on the shop counter.
Assisting customers with their enquiries both face to face and over the phone
Taking customer payments (cash & cards)
Following and learning in-house instructions and packing chocolate and confectionary products accurately and attractively ready for sale.
Maintaining a clean and tidy workplace to the expected standards, including start of day shop opening setup, and end of day clean down procedures
Being on your feet 8 hours a day, every day, and still be able to smile and operate effectively!

The ideal candidate should:

Be at least 16 years old. Due to restrictions in employment law, this is not negotiable
Be available to work Saturdays AND Sundays (you will be expected to work most weekends on one or other day, but not both during term time) and be able to get to Chocolate Fayre on both days in time to begin work at 9:30am on either day.
Be available to work during the majority school holidays
Be enthusiastic and positive in their attitude to work
Be polite and friendly, and able to get along with anyone
Be reliable and trustworthy
Have excellent attention to details
Be able to learn quickly, work accurately and follow both written and verbal instructions well
Be a team player, but also be able to carry out independent tasks on their own
Be able to operate well under pressure in a very busy work environment
Be flexible and be able to juggle and prioritise different tasks at the same time while remaining calm and effective
Be confident in dealing with customers and the general public, and have excellent customer service skills and experience
Love chocolate and ice cream!

If this sounds like something you would be excellent at and would enjoy, please email your CV and brief covering letter(including confirmation that you can work Saturdays, Sundays and school holidays) outlining how your skills, interests, attitude and experience meet the above criteria to Kenny Walker at [email protected], or hand in in person, or post to Chocolate Fayre, 10 Horsemarket, Barnard Castle, DL12 8LZ. Deadline for applications is midnight on Sunday 5th July.