Out of Stock Issues
If, for any reason, an item from your order is out of stock, we will contact you and give you the option to either select a replacement, to arrange a later chocolate delivery to include your original item, or to cancel the order.
Please advise us within 7 days if any part of your chocolate delivery arrives damaged. Please post back damaged goods within 30 days of your delivery arriving. We will send a replacement delivery within 7 working days or refund your money.
Returns & Cancelations
An order may be cancelled within 2 hours of being placed. This must be done by replying to the original confirmation email to [email protected], at which point, all monies will be refunded, and no return charges will be charged to the customer. In accordance with the current Distance Selling Regulations, you may cancel your order within 14 days of delivery. We will refund your card (excluding postage) within 14 days of receiving your cancellation. All items must be returned at the customers cost. Returned chocolates must be in perfect condition, in their original, un-opened packaging and delivered using recorded delivery. We will check all returns to ensure that they are in perfect condition for re-sale, and any breakages or damages cannot be refunded.
Allergy & Dietary Requirements Advice
Please note that allergy information is listed under each individual product. If, however, you need further clarification, please contact the us on [email protected], and we’ll be happy to answer any further queries.
Promotions & Competitions
Competitions are run at various times throughout the year, both in-store or online. Each competition will have its own terms and conditions. In all cases (unless otherwise stated), winners have one week to contact Chocolate Fayre to claim their prize from the date when any prize draw winner has been announced, otherwise their prize will be forfeit. Unfortunately, unless otherwise stated, prizes cannot be posted outside of the UK.
For the Brown Thursday promotion (24/11/22), the advertised discount is 10% off products. This does not include postage and packing, which will still be charged at the regular rates. This offer cannot be used in conjunction with any other offers, unfortunately. Offer ends at midnight between Thursday 24th November/Friday 25th November 2022.
All logos, images and trademarks mentioned here in belong to their respective owners. All pages on this web site are the property of Chocolate Fayre. You may not otherwise copy or transmit the contents of this website either electronically or in hard copies. You may not alter the content of this website in any manner. If you are interested in using the contents of this website in any manner except as described elsewhere in this document, please contact webmaster, for information on licensing.
Chocolate Fayre makes every effort to ensure that information contained in these pages is accurate and up to date. However, no liability is accepted arising from reliance upon the information contained in these pages or any other information accessed via these web pages.
Links to external sites
This site may contain links to other sites. Chocolate Fayre is not responsible for any content that appears on these linked sites.
Online Dispute Resolution
If you have a problem regarding a product or service that you have bought, you can settle your dispute out-of-court through an Alternative Dispute Resolution or Online Dispute Resolution (ADR / ODR) procedure.