August 10, 2016

PLEASE NOTE postal deliveries across the UK are taking significantly longer than normal due to the huge increase in volume of people ordering items online for delivery, coupled with the large number of delivery workers currently off in self-isolation or worse. In addition, everyone is trying to operate safe systems for their staff and for you, which can lead to a slightly slower service. We appreciate your support, but ask you please to be patient during these difficult times. We’ve had orders which have taken 8 and 9 working days to reach their intended recipients, to give you some idea of the more extreme delays.

During the Covid19 situation, please note that we are also operating a local delivery service for those customers shielding who can’t come to the shop themselves. Please see our Latest Covid19 Info page for more details.

The following are our standard postage and packaging estimated timescales and prices for delivery within the UK. While we will always endeavour to get your orders packed and dispatched as fast as possible (and usually the same day), delivery timings may be longer during particularly busy periods such as Christmas and Easter. Prices are fixed regardless of the size of order and are for delivery to a single specified address:

Local Pickup (Click & Collect from Chocolate Fayre Shop, Barnard Castle 24 hours after ordering, or the next business day) FREE

Standard Delivery (3-5 business days) £3.95

First Class (1-2 business days) £4.95

Guaranteed Next Business Day £11.00 (currently unavailable as the delivery network is stretched during the Covid19 situation)

Orders must be placed before 2pm on business days (i.e. not weekends or English public holidays) to be dispatched the same day. Otherwise they will be dispatched the next business day and arrive within the timeframes stated above from that dispatch date.

Orders which are to be collected from the Chocolate Fayre shop in person, will be available 24 hours after the order has been successfully placed, or the next business day. These can be collected during opening hours, which are currently Mondays to Fridays from 10am to 3pm, (we are currently closed at weekends).

Delivery is by Royal Mail, unless otherwise stated by us. If nobody is available to accept the delivery, then a calling card will be left for you to collect the chocolates from your local Royal Mail sorting office. Please note that there are no deliveries on Sundays or UK public holidays.

It is the responsibility of the customer to enter the correct billing and dispatch address and name details. In the event that an order does not reach its destination on time or at all due to an error in the dispatch address submitted with the order, Chocolate Fayre will not be held liable for any loss to the customer. In the event that an order is returned by Royal Mail, Chocolate Fayre will do its best to contact the customer and arrange redelivery. The customer may require to pay additional postage costs for this to be completed.

International delivery can be arranged, and a quote for this can be provided upon request. Please contact us via our contact form here giving details of what you would like to send and which country it is going to be sent to.