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Chocolate Fayre Customer Service Role – What Is The Job?

We are looking for a friendly and enthusiastic person to join the customer service team at Chocolate Fayre, Barnard Castle.

  • Hours: Part time (3 x 8 hr days a week, 09:30-17:30, including weekends & school holidays)
  • Renumeration: £10.50/hr plus company pension scheme, 30 minute paid lunchbreak every day, in-store discounts, personal development and training opportunities
  • Starting Date: ASAP

It’s a job which involves some of the skills of a food retail job, a front of house café job, and a web fulfilment/warehouse job all rolled into one.

The role involves:

  • Accurately packing and presenting chocolate products and other confectionary behind the scenes, ready for customer orders and shop display.
  • Assisting customers through helping them select and pack boxes of chocolate for them on the shop counter.
  • Serving ice creams
  • Making and serving hot drinks, including the use of a Barista coffee machine
  • Serving customers with a friendly and positive attitude at all times
  • Assisting customers with their enquiries both face to face and over the phone
  • Taking customer payments (cash & cards)
  • Maintaining a clean and tidy workplace to the expected standards, including start of day shop opening setup, and end of day clean down procedures
  • Being on your feet 8 hours a day, every day, and still be able to smile and operate effectively!

The ideal candidate would:

  • Be available to work on most Saturdays and/or Sundays plus mid-week days on a rota basis
  • Be available to work throughout school holidays
  • Be enthusiastic and positive in their attitude to work
  • Be polite and friendly
  • Be reliable and trustworthy
  • Be physically fit and able to spend all day working on their feet
  • Have excellent attention to details
  • Be able to learn quickly, work accurately and follow both written and verbal instructions well
  • Be a team player, but also be able to carry out independent tasks on their own
  • Be able to operate well under pressure in a very busy work environment
  • Be flexible and be able to juggle and prioritise different tasks at the same time while remaining calm and effective
  • Be confident in dealing with customers and the general public, and have excellent customer service experience
  • Love chocolate, ideally enjoy coffee, tea and good food in general.

If this sounds like something you would be excellent at and would enjoy, please email your CV (maximum of 2 sides of A4) and brief covering letter (including confirmation that you can work Saturdays and school holidays) outlining how your skills and experience meet the above criteria to Kenny Walker at [email protected], or post or hand in in person to Chocolate Fayre, 10 Horsemarket, Barnard Castle, DL12 8LZ. Deadline for applications is midnight Wednesday 6th June.

Shortlisted candidates will then be asked to an interview (date TBC) before we select a successful candidate.