Would you like to work with us?

Chocolate Fayre Customer Service Roles – What Is The Job?

We are looking for two friendly and enthusiastic people to join the customer service team at Chocolate Fayre, Barnard Castle.

• Hours: Part time, permanent role (3 x 8 hr days a week, currently 09:30-17:30, including most weekends, midweeks & school holidays)
• Renumeration: £12.21/hr plus company pension scheme, 30 minute paid lunchbreak every day, in-store discounts, personal development and training opportunities
• Starting Date: As soon as possible/as soon as available

It’s a job which involves some of the skills of a food retail job, a front of house café job, and a web fulfilment/warehouse job all rolled into one.

The role involves:

• Assisting customers through helping them select and pack boxes of chocolate for them on the shop counter.
• Serving customers with a friendly and positive attitude at all times
• Taking drinks and cake orders to customers tables both inside the Coffee Lounge and outside in our Secret Garden
• Clearing tables and maintaining a clean and tidy public areas
• Assisting customers with their enquiries both face to face and over the phone
• Taking customer payments (cash & cards)
• Following and learning in-house instructions and packing chocolate and confectionary products accurately and attractively ready for sale.
• Maintaining a clean and tidy workplace to the expected standards, including start of day shop opening setup, and end of day clean down procedures
• Being on your feet 8 hours a day, every day, and still be able to smile and operate effectively!

The ideal candidate would:

• Be available to work on most Saturdays and Sundays (usually 2 out of 3 weekends) plus mid-week days on a rota basis.
• Be available to work during school holidays
• Be enthusiastic and positive in their attitude to work
• Be polite and friendly, and able to get along with anyone
• Be reliable and trustworthy
• Be physically fit and able to spend all day working on their feet
• Have excellent attention to details
• Be able to learn quickly, work accurately and follow both written and verbal instructions well
• Be a team player, but also be able to carry out independent tasks on their own
• Be able to operate well under pressure in a very busy work environment
• Be flexible and be able to juggle and prioritise different tasks at the same time while remaining calm and effective
• Be confident in dealing with customers and the general public, and have excellent customer service skills and experience
• Love chocolate, ideally enjoy coffee, tea and good food in general.

If this sounds like something you would be excellent at and would enjoy, please email your CV (maximum of 2 sides of A4) and brief covering letter (including confirmation that you can work Saturdays, Sundays and school holidays)outlining how your skills and experience meet the above criteria to Kenny Walker at [email protected], or hand in in person, or post to Chocolate Fayre, 10 Horsemarket, Barnard Castle, DL12 8LZ. Deadline for applications is midnight on Friday 25^th July.